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FAQ

FREQUENTLY ASKED QUESTIONS

This is a short list of our most frequently asked questions. For more information about Paws Fur Life, or if you need support, please contact us.

Our Services

Where do you perform the massage?

The massage is performed in the comfort of your dog’s own home. This eliminates the fear and anxiety your dog may exhibit at being in a new place. Thus, they will feel more relaxed and comfortable, gaining the full benefits from each massage session

Do I need to prepare anything for the massage?

Please do not feed your dog an hour prior to the massage. We will bring along a massage mat.

Do I need to be present?

For the initial consultation, someone who can answer detailed questions about the dog, and who can lead him/her for the assessment is required. For the massage portion, and for subsequent sessions, you are welcome to be in the room, but are not required. Often an owner will attend at the beginning to report any changes or concerns, then will carry on with their day’s activities, checking back in occasionally. After the massage, it is ideal for the dog to have some light exercise e.g. go for a walk.

What should I expect for the first session?

During the first session, we will discuss some basic info about your dog’s medical history and current lifestyle; an assessment is done (basic functional conformation, tone, and tolerance to touch), followed by a short visual gait assessment to determine how the dog is using his or her body. We will then perform the massage.

Will my dogs like massage?

Most of the time, the answer is yes. Keep in mind that every dog is unique so there are quite a variety of reactions. Some will fall asleep during a session while some leave extremely invigorated. No matter which of these categories (or somewhere in between) your dog falls in to, the result will benefit their overall well being.

Sometimes, especially during a first massage, your dog may be unsure of the intention of the massage. It’s not uncommon at all for a dog to be overwhelmed at first, but the uncertainty generally goes away and then he/she starts to enjoy the massage.

What if my dog gets afraid or aggressive during the massage?

Some dogs are very sensitive to touch, or are defensive and lack trust. Touch therapy can be a very effective method to calm a dog, promote a trusting relationship, and encourage a dog to allow and enjoy massage. Sometimes it can take a few sessions for the dog to learn to trust and relax. The massage will be tailored to your dog’s needs. We have to respect what the dog wants and not impose ourselves on them!

How often should my dog be massaged?

Each animal are all different and have their own unique sets of conditions and circumstances. All of these factors help determine the appropriate schedule for your massage plan.

  • Dogs in rehabilitation: this schedule will be determined in conjunction with you, your vet, and/or your canine physiotherapist. Typically, massage should be done 3 times a week for the first 1-2 weeks, then, twice a week for a specified period of time, eventually weaning down to a wellness schedule as the dog recovers.
  • Chronic pain or mobility issues: 1-2 times a week
  • General wellness: 2 times a month will go a long way in keeping your dog healthy, happy, and active.
Isn't giving a dog a massage a waste of money?

Your best friend’s health is priceless. Massage provides a safe, natural, non-invasive method of maintaining your animal’s optimal health and quality of life. Regular massage sessions may, in some circumstances, reduce the frequency of veterinary visits or the need for medication or more invasive, painful treatments. Today, many veterinarians recommend massage therapy as a supplement to their health care treatments.

What are your qualifications?

Karen is a US certified canine massage practitioner (CMP) and a member of the International Association of Animal Massage & Bodyworks (IAAMB). She has also successfully completed the Pet First Aid and CPR course.

Our Products

Do you use salt or sugar in your products?

All our products are made with fresh human grade ingredients. We do not add any salt or sugar.

What ingredients do you use?

At Paws Fur Life, we believe your pets deserve the very best. As dog owners ourselves, we are committed to making the healthiest and most nutritious food possible to ensure a healthier life for our dogs. Our ingredients are 100% human grade, and we try to use organic flours and vegetables whenever possible.

Can any dogs eat your treats?

As dog owners, it is our responsibility to know our dogs allergies if any. If you are unsure, please check with your vet. Your vet is the best person to advice on this matter.

Can I customize my order if my dogs have allergies?

Yes, we are happy to cater to the special needs of your dog. However, please note that customization will incur a minimum order and additional costs, depending on the ingredients.

How do you store the products? How long can they last?

All our meals and treats are freshly cooked, baked or dehydrated and do not contain any preservatives.
Cookies should be refrigerated and can last for up to 2 weeks and up to 3 months frozen.
Dehydrated treats can be refrigerated for up to 2 months
Meatloaf and stews are frozen and can be kept for 2 months. Once thawed, they can be stored for up to 5 days in the fridge.

 

Disclaimer
• Treats should be given in moderation and should not exceed 10% of your dog’s daily meals.
• Please note that since our products do not contain any preservatives, they need to be kept in the fridge at all times.
• We take extreme care and pride in producing fresh and nutritious treats. Paws Fur Life will not be held responsible for your dog’s allergic reactions from consuming our treats.

Ordering, payment and delivery & shipping

How do you place an order?

Simply choose the product and add to your shopping cart. When you’re done, you are ready to check out.

What are your payment methods?

You can pay using Bank transfer, PayNow or PayPal.

How soon can I receive my order?

Since all our products are made to order, please allow us 4-7 days to fulfill your orders (excluding day of order).

How much do you charge for delivery?

We provide free delivery for purchases $80 and above
Purchases below $80 will incur a $10 delivery fee.

Delivery times:

Monday to Friday 9am-1pm & 1pm-5pm

Night delivery: every Monday 8-9:30pm

There will be an additional $8 for delivery request outside these timings

Do you have self pick-up?

Yes, you can also self-collect at Tanah Merah MRT station: Tuesday to Thursday between 7:30-9pm

Do you have other shipping options?

Yes we do. We can ship via SmartPac for a flat fee of $4. However, this is not available for meals, kefir, cultured vegetables, coconut oil and certain treats.